Privacy Policy

Tandan Software Solutions FZCO ("TSS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (tandansoftwaresolutions.com), our mobile applications, software products, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our Services
• Contact us through our website, email, or phone
• Subscribe to our newsletter or communications
• Submit a support request or feedback
• Make a purchase or use our products

This information may include:

• Name and contact details (email address, phone number)
• Company or organization name
• Billing address and payment information
• Account credentials (username, password)
• Any other information you choose to provide

1.2 Information Collected Automatically

When you access our Services, we may automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers, browser type and version
• Usage Information: Pages visited, features used, time spent, click patterns, and access times
• Network Information: IP address, Internet service provider, general location data
• Log Data: Error logs, diagnostic data, and performance metrics

1.3 Information from Third Parties

We may receive information about you from third parties, such as analytics providers, advertising partners, or social media platforms, only when you interact with those third-party services in connection with our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our Services: To deliver the products and services you request, process transactions, and manage your account
• Communicate with you: To respond to your inquiries, send service notifications, and provide customer support
• Improve our Services: To analyze usage patterns, diagnose technical issues, and enhance user experience
• Ensure security: To detect, prevent, and address fraud, unauthorized access, and other security issues
• Legal compliance: To comply with applicable laws, regulations, and legal processes
• Marketing (with consent): To send you promotional communications, only with your explicit consent, which you can withdraw at any time

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party companies that assist us in operating our Services (e.g., hosting, payment processing, analytics), who are bound by confidentiality obligations
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Protection of Rights: To protect the rights, property, or safety of TSS, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as a business asset
• With Your Consent: When you have given us explicit permission to share your information

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

• Account data: Retained for the duration of your account and up to 30 days after deletion request
• Transaction data: Retained for up to 7 years for tax and accounting purposes
• Support data: Retained for up to 2 years after resolution
• Usage data: Retained for up to 26 months in aggregated, anonymized form

5. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our Services. These technologies help us:

• Remember your preferences and settings
• Understand how you use our Services
• Analyze and improve our Services

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services. We do not track you across third-party websites without your explicit consent.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information (see our Data Deletion page)
• Opt-out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Restrict Processing: Request that we limit the processing of your data
• Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at contact@tandansoftwaresolutions.com.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Our Services are not directed to children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these age limits. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at contact@tandansoftwaresolutions.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside, including the United Arab Emirates. By using our Services, you consent to the transfer of your information to these countries. We ensure that any such transfers comply with applicable data protection laws and that your information remains protected.

10. Third-Party Links

Our Services may contain links to third-party websites, apps, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website with a new "Last updated" date
• Sending an email notification (for registered users)
• Displaying a prominent notice within our Services

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Tandan Software Solutions FZCO
IFZA Business Park, DDP,
Dubai Silicon Oasis, Dubai,
United Arab Emirates

Email: contact@tandansoftwaresolutions.com